Ticketing System

Opening a trouble ticket through our Ticketing System is very easy. A support team member of MarbleHost.com will help you adequately and you will receive the desired information within maximum one hour after the ticket has been opened by you.

The average response time from our support staff is about 25 minutes.

To open a personal trouble ticket please do the following:

1. Go to the Clients Login page.

2. Log in using your username and password. (You have received your login information with the confirmation mail after you signed up for our web hosting services)

3. Having successfully logged into the Control Panel, mouse over the Help Center link in the top of the navigation menu. A drop-down menu will be displayed with the following options: F.A.Q. Video Tutorials, Open New Ticket, View Opened Tickets and View Closed Tickets. Click on the Open New Ticket link to proceed.



NOTE: If you are NOT customer of Marble Host and want to see how Ticketing System works please check out Control Panel Demo.

The page that opens contains a form that you should complete in order to send a help request, called ticket, to our Customer Support staff. Please fill out all fields as accurately as possible. The more accurate the information you provide, the more precise our reply will be. After completing the form, press the Submit button to send the ticket to our Customer Support staff. You can see the tickets already opened by choosing the View Open Tickets link in the Help Center menu.

NOTE: The new-ticket form can be reached also if, in the Help Center menu, you choose the F.A.Q. link as it is shown in the following image.



In the F.A.Q. section, there is a request help link that will take you to the same new-ticket form, to describe the problem and place the inquiry.