Customer Support

Our live support desk is available 24 hours a day, 365 days a year. Our goal is to be recognized among the premier hosting companies serving the internet. We realize customer/technical support is a major priority to our clients. That is why we have made it one of our main priorities as well!

Our support reply time? About 25 minutes. That's right - about 25 minutes! Too good to be true? All we ask is that you give us a try, let us prove it to you. You have nothing to lose. Your web hosting plan includes a no questions asked, 30 days, 100% money back guarantee!

Visiting the Context Help page is the first step you should take before contacting us through the Ticketing System, by phone or through the Live Chat. We have described in text fields in all the sections of the Control Panel the complete functionality of each section. We call this description Context Help. Simply click on the HELP link in the top right corner of the Control Panel.

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Video tutorial is an animated presentation, which demonstrates what actions you must take to use a specific feature of the Control Panel. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.

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This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database. Help center is located in the Control Panel.

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If you still haven't found the answer to your question in the Help Center, we suggest that you use our Ticketing System. Opening a trouble ticket through our Ticketing System is very easy. A support team member of MarbleHost.com will help you adequately and you will receive the desired information within maximum one hour after the ticket has been opened by you. To request help please go to Clients Login page and log in using your username and password.

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US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-786-216-0706
UK PHONE 1: +44-20-8789-5066
UK PHONE 2: +44-20-3051-8605
AU PHONE : +61-2-8003-5987

NOTE: Please tell our representative who's on the other end of the line. Our ID is 70826.

To contact us through the Live Chat please use the button in the Contact Us section.

NOTE: If you are a client of Marble Host and wish to request help by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting Control Panel. This way we can supervise the quality of our customer support, which will improve the quality of our services in general.