MarbleHost.com Order Verification Policy
This policy describes our order verification procedure. Its aim is to fill you in on our policy towards Internet fraud.
How does the verification procedure itself take place?
Step 1. You as a reseller or your client places an order for a hosting account with us through our order form. A money transaction follows through the selected payment method.
Step 2. We receive a notification email from the authorized retailer (WorldPay, PayPal, 2CheckOut) for that transaction.
Step 3. An order verification procedure commences within one hour after the notification has been received (with the exception of Saturdays and Sundays between 8:00 GMT – 16:00 GMT). An automatic phone verification process is initiated by our FraudGate protection system.
Step 4. A sales representative of ours compares the IP location with the billing location, checks the information given in the hosting account and compares it with the one given in the payment order.
Our company's policy is to verify each first payment order made by a credit card holder. The verification procedure takes place via the phone specified in the payment order. If a client cannot be reached by phone, we send him/her an email, which encourages him/her to present us with another phone number where he/she can be reached at in order to confirm the payment.
Note: Payment confirmation by phone is made at a time convenient for the client (10:00 – 20:00 local time).
Step 5. If, in a week's time, there is still no confirmation by the client, the order will be cancelled, the money will be refunded to the credit card holder and the account will be blocked.
Note: It may take 5 to 7 working days for the sum to be delivered back in the credit card.
We take no responsibility if, during the order verification process, the domain chosen by you has been registered by someone else, as we register domains after the payment has been confirmed. If this is the case, then you might wish to register another domain(s).