Automatic osTicket installation is fast and easy. Simply follow these 6 steps:
If you prefer to install the script yourself, follow these steps:
Do you need a reliable PHP script to simplify providing the customer support? osTicket is a free solution with features comparable with the most popular commercial support scripts.
There are three ways how can your customers create new tickets: via an online form, by sending an email or by phone. When a customer opens a new ticket, an autoresponder will send him a message confirming that the ticket has been opened and his question will be responded soon. Every ticket can be assigned to the particular company's department so you can easily manage different sorts of questions.
Users can submit the ticket without the need to create an user account. They can log in using the email and ticket ID.